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Product Guide
Peoplevine’s two-sided platform is designed to serve members and hospitality ops teams
- For members
- For ops team
- Integration
Key features of member experience portal
enroll
engage
transact
Enroll
Meet your members. Capture prospective member information, collect payment details, and manage the application process.
Meet your members. Capture prospective member information, collect payment details, and manage the application process.
Market
Invite prospects with email campaigns and landing pages that make it easy to apply.
Apply
Create your membership application and collect personal and payment info on prospective members.
Approve
Manage the application process and design automated emails to communicate with applicants at each stage of the approval process.
Engage
Cultivate a relationship with your members.
Cultivate a relationship with your members.
Portal
Give your members a home. The member portal provides a branded experience where members can manage their account, make dining reservations, book amenities, and access events and exclusive content.
Mobile app
Your members’ home while they roam. Provide a branded app with native functionality and push notification capabilities.
Email
Stay in touch. Send email and automated newsletters to maintain communication with your members.
Messaging
Send SMS messages as a more immediate form communication.
Transact
Collect money faster through automatic billing, and card-on-file functionality.
Collect money faster through automatic billing, and card-on-file functionality.
Payments
Provide a quick and seamless checkout experience through secure card-on-file functionality.
Digital Wallet ID
Digitize your member ID cards and allow your members to check in and access controlled spaces.
Key features of Ops teams
scale
Integrate
analyze
Scale
Increase operational efficiency and elevate your hospitality through a collection of digital touchpoints that appeal to your entire membership base.
Increase operational efficiency and elevate your hospitality through a collection of digital touchpoints that appeal to your entire membership base.
CRM
The central point of truth for understanding your members. Get the full scope of how your members engage and transact with your business.
Billings
Automatically bill members on a recurring basis and sync all transactions to QuickBooks Online or other third-party platforms for accounting and reconciliation.
Reservations
Offer amenities and services for members to reserve. Set up automated text and email reminders.
Events
Bring members together. Create a list of events for members to discover and attend. Set pricing based on membership tiers. Send confirmation and reminders via automated SMS and email.
Dining
Members can reserve a table from their portal or app. They can also place contactless orders from their mobile app for pick-up, delivery, or tableside dining.
Perks
Surprise and delight members with perks and privileges based on their level of membership.
Check-in
Make your members’ presence known. Check in members with their digital ID or by name, phone number, or ID number. Communicate their arrival through chits to the BoH and SMS texts to staff all while updates are sent to Sevenrooms.
Integrate
Play well with others. Unlike other CRM platforms, PeopleVine is innately equipped for third-party integrations so you can consolidate your business efforts and see a holistic view of your members across all your systems
point of sale (POS)
We integrate with multiple modern POS systems that enable real-time syncing of transaction data and tie back to members’ CRM profiles.
Member & Guest Check-in
Make your members’ presence known. Check in members with our POX app using their digital wallet ID or by name, phone number, or ID number. Upon member arrival, send SMS text to select staff and chit with member’s preferences to the host.
Property Management Systems (PMS)
Make room booking available via the member portal and mobile app. Apply member discounts, and sync all bookings to their CRM profile so you can personalize future hospitality.
Reservations Systems
Reap the holistic benefits of PeopleVine’s dynamic CRM synced to Sevenrooms’ best-in-class table management.
Payment Processors
Integrate with any of these payment processors to ensure all billing and payment flow directly to your bank account.
Access Control
Auto enroll members into keycard access and track all scan in activity. Turn access on and off based on members’ active status.
Analyze
Know your members like never before. Track member demographics, preferences and touchpoints.Build informed marketing campaigns and identify opportunities to further personalise the engagement
Reporting
Generate reports on member activity and spending to gain insight into your P&L and inform your marketing strategy
Segmentation
See members by cohort (new, cancelled, upgrades), demographics, and spend to create moments to surprise and delight